Frequently Asked Questions

We offer a comprehensive range of premium petroleum and petrochemical products including Urea, Bitumen, Naphtha, Fuel Oil (280 & 380), Methanol, and Reformate & Raffinate. All products meet international quality standards and are sourced from trusted suppliers worldwide.

All our products undergo rigorous quality testing and meet international standards. We provide ISO certification documentation and quality analysis reports. Our products are regularly tested in certified laboratories to ensure consistent quality and compliance with industry specifications.

We offer flexible packaging solutions including bulk shipments, drums, and custom packaging based on your requirements. Our logistics team can help you choose the most cost-effective and suitable packaging option for your specific needs.

Yes, we encourage sample requests for quality verification. Please contact our sales team with your requirements, and we will arrange sample shipment. Sample availability and shipping terms can be discussed based on the product and your location.

You can request a quote through our website using the "Get a Free Quote" button, or contact us directly via email at info@shamalpetroleum.com or WhatsApp. Please provide product details, quantity, destination, and any specific requirements. Our team typically responds within 24 hours with competitive pricing.

We offer flexible payment terms including T/T (Telegraphic Transfer), L/C (Letter of Credit), and other secure payment methods. Payment terms can be negotiated based on order volume, credit history, and mutual agreement. Our finance team will work with you to find the best solution.

Yes, we provide competitive pricing with volume discounts for larger orders. The discount structure varies by product and order volume. Our sales team will provide detailed pricing information based on your specific requirements and order quantities.

Order processing time depends on product availability, quantity, and destination. Typically, orders are processed within 3-5 business days after confirmation. We maintain strategic inventory levels to ensure quick fulfillment for most standard products.

Yes, we have a global shipping network and deliver to over 50 countries worldwide. Our logistics team coordinates with trusted shipping partners to ensure reliable and timely delivery to any destination. We handle all necessary documentation and customs clearance.

We offer various shipping methods including sea freight, land transport, and air freight for urgent orders. The most suitable method depends on your location, order size, and delivery timeline. Our logistics experts will recommend the best shipping solution for your needs.

Yes, we provide real-time tracking information for all shipments. Once your order is shipped, you will receive tracking details via email or through our online portal. You can monitor your shipment status 24/7 until it reaches the destination.

Shipping costs vary based on destination, product type, quantity, and shipping method. We provide detailed shipping quotes as part of the overall pricing. Our team ensures competitive shipping rates through our extensive network of logistics partners.

Our customer support team is available 24/7 for urgent inquiries via WhatsApp. Regular business hours are Monday-Friday 9:00 AM - 6:00 PM (GST) and Saturday 9:00 AM - 2:00 PM. For emergency situations, we provide round-the-clock support to ensure your operations are not disrupted.

You can reach us through multiple channels: Email at info@shamalpetroleum.com, WhatsApp at +971 50 467 0238 or +60 14 735 0756, or through our website contact form. We also assign dedicated account managers for larger clients to ensure personalized service.

Yes, we offer comprehensive technical support including product specifications, handling procedures, application guidance, and troubleshooting assistance. Our technical team has extensive industry knowledge and can help with product selection, storage recommendations, and best practices.

We take customer satisfaction seriously. If you encounter any issues with your order, please contact our support team immediately. We will investigate the matter promptly and work with you to resolve any concerns. Our goal is to ensure complete customer satisfaction.

Our headquarters is located at P6-ELOB Office No., Hamriyah Free Zone, Sharjah, United Arab Emirates. We operate globally with strategic partnerships and distribution networks across multiple continents to serve our international clientele efficiently.

Shamal Petroleum Company has been serving the global petroleum and petrochemical industry for over 15 years. We have built a strong reputation for reliability, quality, and excellent customer service, establishing ourselves as a trusted partner in the energy sector.

Absolutely! We work with businesses of all sizes, from small enterprises to large multinational corporations. Our flexible pricing and service options ensure that businesses of any scale can benefit from our quality products and reliable service. We tailor our solutions to meet your specific needs.

Yes, we are fully licensed and certified to operate in the petroleum trading industry. We maintain ISO 9001 quality management certification and comply with all relevant international standards and regulations. Our certifications and licenses are available upon request.